Investing in centralization and digitization to deliver groupwide operational efficiency, leveraging the value of our group structure

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• Centralized radiology, laboratory services, ICU command centers and the pooling of resources are key initiatives that are both reducing cost and improving outcomes for patients
• Tele-health technology is an area of investment where we are better leveraging resource while ensuring footfall capacity in our medical centers and hospitals is reserved for higher-value care requiring face-to-face interaction
• Other initiatives being rolled out include centralized procurement, centralized one-OR platform, digitization of services, employee training and nurse rotation programs